Better Customer Service with Branded Currency

Customers learn a lot about a brand through the service experience it provides. Using gift cards for merchandise returns, warranty claims, trade-in programs, remediation and appeasement deepens engagement, improves satisfaction and offers a better customer experience. CashStar Assist supports the use of branded currency for customer service and tailors it to fit your organization’s needs.

CashStar Assist Customer Care Solutions: The Home Depot Protection Plans
CashStar Assist Customer Service Solutions and Protection Plans

Support Across All Service Scenarios

The flexibility and utility of CashStar Assist provides merchants with a secure, trackable means for issuing gift cards to consumers in any scenario where providing monetary value is warranted.

Modern Gift Card Features Adapted for Customer Service Teams

Delivers all the gift card customization, security, program controls and bulk distribution capabilities that make the CashStar platform great, combined with order management and workflow tools to make it easy for service teams.

CashStar Assist Customer Service Solutions - The North Face Order Page
Extensive reporting capabilities with CashStar Assist

Flexible Configuration and Ordering Options

Like all our solutions, CashStar Assist is highly flexible and can be tailored to your business processes with configurable data fields, message templates, user roles and approval flows. Orders can be placed by service team members using the web interface or through existing service systems via API.

Positive, Engaging Recipient Experience

Consumers enjoy the familiar and favorable experience of receiving and redeeming a gift card. Merchants benefit from the upspend and opportunity to deepen the relationship during a return visit.

Petco resolves customer service issues with CashStar Assist
CashStar Assist Customer Care Solutions use the industry-leading fraud solution

Sophisticated Monitoring and Security

Minimizes the risk of fraud and overuse through advanced system security and by monitoring the usage patterns of both recipients and service professionals.

Featured Resources

RSR 2016 Digital Gifting Benchmark Study

Digital Gifting Benchmark Study (2016)

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