Customer Care

Minimize internal support resourcing with outsourced customer service for Tier 1 and 2 issues. CashStar’s team of customer care experts deliver communications management and issue resolution seven days a week, with up to 24-hour coverage in peak periods.

 

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Communication Handling

Inbound and outbound communications management seven days a week, including support for phone, chat, and email.

Issue Reconciliation

Resolution of tier 1 and 2 customer service issues, including card balance, redemption, reissues, order processing and printing.