Podcast: The Customer Journey with Gift Cards

Gerry Gilbert speaks with PaymentsJournal about the customer journey through payment trends and gifting ecommerce.

On this episode of PaymentsJournal Podcast, we talk with Gerry Gilbert, the Vice President Product, Merchant Commerce Solutions at Blackhawk Network. During our in-depth conversation we discuss the following topics:

  • Customer experience across gifting ecommerce & ecommerce as a whole
  • The omnichannel and mobile customer experience
  • Expanded gift card payment options
  • Cashless QSR and Amazon Go
  • Payment trends such as Contextual Commerce

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