Nordstrom Partners with CashStar to Provide Enhanced Customer Experience

Originally published by Jim Tierney on Loyalty360.

Nordstrom is always looking for ways to enhance its customer experience.

Nordstrom customer experienceWith an assist from CashStar, Nordstrom launched an elevated e-commerce platform for the fashion specialty retailer to sell plastic and digital business-to-business (B2B) gift cards.

The CashStar Business platform enables Nordstrom to create Gift Cards for Business, a new program specifically for gift card business partners. This new program will allow Nordstrom to accelerate its growth in the B2B gift card space and widen its ability to sell to additional B2B partners.

As a result, the improved customer experience provides business partners:

  • Enhanced plastic and eGift Card options
  • The ability to place and seamlessly manage their own orders
  • The ability to load any denomination from $5 to $2,000 per card
  • Visibility into tracking information and order history
  • Easy checkout with payment and shipping information that is securely saved to their account for future orders

Nordstrom first adopted the CashStar Consumer Application to support a new customer experience for its digital gift card program in the 2015 holiday season. The application provided an elevated and personalized e-gifting experience for buyers and their recipients. Nordstrom also expanded its use of CashStar Consumer by upgrading its plastic gift card experience. The adoption of CashStar’s consumer experience has enabled the retailer to offer rich, engaging, and personalized customer experiences to buyers and recipients. “The new Gift Cards for Business e-commerce experience offers business customers a simple solution to purchase our Nordstrom gift cards in bulk,” Sean Burrow, director, gift card, Nordstrom, told Loyalty360. “Nordstrom can now serve the largest loyalty marketing programs as well as small businesses who may prefer a self-service option by providing things like expanded ordering options, faster fulfillment, and improved account management.”

Burrow talked about changing consumer demands.

“As customer expectations are continuing to change, we are focused on delivering a differentiated customer experience that is personalized and relevant to how customers want to shop with us,” Burrow explained. “Making the experience seamless across stores and online is especially important for our loyalty program given we know many customers shop with us both ways.”