Comprehensive Services that Drive Success
Gift card programs are complex. To be successful you need operational services that scale and an experienced team to support you in reaching your goals and growing sales. CashStar has mature, tested teams of domain experts dedicated to delivering value-added services at every stage of your gift card program. Our teams work on a business model that aligns our goals with yours and incentivizes shared success.
Our team of dedicated client success managers serves as a single point of contact for critical growth-oriented services. From strategy planning and on-boarding to promotions and distribution initiatives, Client Success shares best practices and leverages domain experts from across CashStar and Blackhawk Network to ensure you reach your goals.
Our Solution Delivery team works directly with you to build, launch and optimize your program and ensure a consistent brand experience across channels and devices. The team provides fast and efficient implementations and is available and responsive well beyond launch, with continued support for re-designs, additional site launches, customizations and third-party integrations.
With technical experts in cloud-based operations, CashStar provides merchants with the confidence to scale. With both technical platform and site monitoring support, we ensure the highest level of uptime for our clients.
We manage reconciliation, settlement and activity reporting, saving you time and letting you focus on growing sales and delivering great customer experiences.
Access reports and dashboards showing key performance metrics by card type, brand and currency across time periods. Better understand your purchasers with social graphs and behavioral reporting on consumer and business gifting.
Security & Compliance
Our platforms are protected by banking-grade platform and system security capabilities. We maintain the highest level of compliance practices and certifications, including third-party audited PCI Level One.
We combine an ever-evolving proprietary risk engine and an experienced risk operations team to drive impressively high approval rates and improved customer experiences. Backed by fraud indemnification, we protect your brand and business while letting you focus on your customers.
Marketing & Promotions
We have managed thousands of promotions for our brands, and regularly share best practices so you can optimize your gift card program with promotions to increase gift card sales and drive consumer behaviors.
Our Customer Care team is dedicated to making sure your customers have a great experience, with experts who handle communications management and issue resolution for Tier 1 and 2 support. With a flexible model to support you at whatever level your organization needs, you can minimize your internal resourcing and focus on growing your business.
Plastic Card Management
Our card production, fulfillment and inventory management services help you improve quality, reduce inventory, shorten lead times and make your plastic card program stand out. With our Plastic Card Management program, you have the freedom to focus on program growth because operational details are managed by our experts.