Blog

NRF 2017: Three Themes We Hope to See at Retail’s BIG Show

By Gerry Gilbert, Vice President, Product

Here at CashStar, and throughout the retail industry, we’re gearing up for the NRF’s Annual Convention & EXPO, Retail’s BIG Show, coming up on January 15-17 in New York City.

NRF 2017: Retail's BIG ShowEvery year, a few popular themes emerge from NRF that tend to dominate the industry over the coming year. It is always interesting to see what merchants are prioritizing for the next 12 months and how the rest of the industry responds. Here’s what I think (and hope) the main themes will be this year:

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Employee Q&A: Get to Know Abigail Skelly, Senior Manager of Solution Delivery

Agile SCRUM Master for the Solution Delivery team by day and avid telemark skier on winter weekends.

Abigail Skelly, Solution Delivery ManagerHow did you come to work at CashStar?
I worked at a startup in Massachusetts for eight years. I loved the company but spent a lot of time commuting. When I moved to Maine for a lifestyle change a former supervisor from the Massachusetts start up connected me with his son who worked at CashStar. I really like the energy and excitement that comes from working at a startup, so I applied for a job and the rest is history.

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‘Tis the Season for Customer Care

By Liam Somers, Director, Customer Care & Risk Operations

It’s that time of year again; sleigh bells are ringing and holiday shoppers are eager to track their gift card purchases.

CashStar Holiday Customer CareWhile we work hard all year long to provide an optimal holiday gifting season for our clients and their customers, it’s just a fact of the holidays that consumers require more support during this time of the year—and we’re happy to help. Whether a gift card buyer accidentally typed in the wrong recipient address or a recipient has questions about redemption, we are on hand to ensure a smooth experience for all parties.

I previously authored a post titled Holiday Lessons Learned: What It Takes to Run a Successful Customer Care Team. In it, I mentioned that during the height of the holiday season, our customer care agents can field up to 100 phone calls on any given day. In addition to calls, we are seeing an increase in customers reaching out via social media and have put a team in place to ensure their questions are also being addressed in a timely manner.

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Introducing CashStar Product eGifting

By Dann Gardner, Senior Product Manager

“Gift cards aren’t a personal, thoughtful gift.”

“I don’t know which color to choose or which size will fit best.”

“Returning or exchanging a gift is always a hassle.”

CashStar Product eGifting

Order an inflatable flamingo from Nordstrom as an egift for that someone special.

These are just some of the common grumblings often uttered by troubled gift givers throughout the year, and even more so around the holidays. With CashStar’s newest solution—CashStar Product eGifting—I can now confidently respond to these complaints by saying, “Fixed,” “You don’t have to,” and “So let’s avoid it completely!”

Admittedly, I’m a bit biased as I’ve been working on solving these problems with the awesome team here at CashStar and our great partner, Nordstrom, but believe me when I say that the CashStar Product eGifting solution definitely ranks among the most fun and interesting projects I’ve worked on during my three+ years at CashStar.

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